1. How can I become a panel member?

To become a member of our panel: Sample House, you need to register here. Once registered, you will receive an email with a link to activate your account. Click on the activation link to confirm your registration and then login to complete your panel profile.

2. Why don’t I receive the confirmation email?

Some email providers may mistakenly categorize our emails as spam/junk email. This means that you may have to look in your spam/junk mail folder to find our confirmation email.  If you find the email in your spam/junk folder, move it to your inbox and indicate that you would like to receive mail from us in the future.

3. I forgot my password. What should I do to login?

If you  unable to login, go the login page,  click  “forgot password”. Insert your email and click “reset password”. Then check your email for a new password. You can then login using this system generated password and change your password to a more memorable one.

4. Can I have two accounts as a panel member?

No. We do not allow people to create more than one account with us. Creating more than one account is regarded as fraudulent behavior and it will result in the termination of your membership. We need the opinions of individuals, and we cannot have people filling in the same survey for us more than once. However, one individual may be a member of more than one panel community. EG. A business panel as well as a Student panel. If you happen to be qualified for and registered to a second panel of our own, there should be no alarm.

5. Can I participate in surveys from other panels?

No. Panel members register under a single panel and can only participate in surveys available for that panel.

6. Where can I find the surveys?

We always email survey invitations to your registered email.

Early 2016, we shall launch a mobile application which you shall install and be able to view and take surveys on the go. The app will allow you to take surveys, advise on account balances basically eliminating the need for you to log in using a browser.

7. What type of surveys will I be given?

Surveys will range a large amount of topics. Most surveys will be inclined to your profile image.

 

8. How much will I receive for completing surveys?

The amount depends on the type and length of surveys. The amount is always specified in the survey invitations sent to your email.

9. Why am I not receiving surveys?

This is partly because your panel profile is incomplete.The more information there is in your profile, the easier it will be to match studies that are best suited to you.

Steps to Complete your profile

i) Login to your account and click on “Your profile” to the bottom right.

ii) From the right-hand column under “Further Profiling” click on topics such as education, household,… to complete the very short surveys.

iii) Once that is done, the text at the right of the topic will change from “Take Now” to ” Revise”.

Are surveys free?

Yes they are Free!

How often do I have to participate?

As little or as often as you’d like. There is no minimum requirement in order to receive your incentive. Keep in mind to cash out your rewards however, there is a minimum payout threshold.

Why do I get asked the same question more than once?

We always try to find the right survey for you. There may be times that you are asked the same question more than once – once in our pre-screening phase (where we are looking for a survey to match your profile), and once in the actual survey itself (where we are verifying that you meet the survey’s criteria). Although it might seem like an inconvenience or a mistake that you are asked the same question more than once – rest assured that it is not and please bear with us through this quality process.

This process does two things:

a) It gives us a better chance of finding a survey for you.

b) Provides better quality data to our clients who are looking for a certain type of person.

Why aren’t I receiving any surveys?

Surveys are sent automatically when your profile closely matches the requirements of the survey. We recommend that you fill in your profile with as much information as possible. That way it will be easier to match your profile to surveys that suit you.

For more information regarding profile updating, please refer to My Account NEW.

Can I refuse surveys?

Yes, you can refuse any surveys you so choose to.

Why can’t I access my surveys?

An error can occur on a survey for a couple of reasons.

  1. If cookies are not enabled on your browser, at the end of the survey you will not be recognized as a respondent and will receive a time out. Please make sure your cookies have been enabled.
  2. If you leave the survey open for an extended amount of time, the browser session will expire and you will be timed out from the survey.
  3. If you navigate away from the survey, you will be timed out and not be able to finish the survey.
  4. If you are not using a supported browser, have not enabled popups, do not have the latest version of Flash Media Player downloaded, you will be timed out and not able to complete the survey.
  5. If you have taken the survey from a device, such as a smartphone or tablet, that doesn’t support Flash Media you will be timed out and unable to complete the study.

Whenever you are timed out from a survey, you will not be able to access it again. A new link cannot be sent and the survey cannot be reset.

Is it possible to resend a survey invitation?

No, we are sorry, but we can send each survey’s link only once. However, you can try logging into your account online, if the survey is still available you will have the option to take it. Alternately, you may also receive a reminder notification with your link after some time if the survey is still running.

How do I take part in surveys?

You will receive survey links in your email. Follow these links and complete the surveys.

What kinds of surveys are offered?

The surveys can be about a wide variety of topics, such as: your travel preferences, your feelings about certain products, or your opinion on advertising. The results help companies develop new products or adapt to the needs of consumers. In this respect, you benefit simply by helping out.

I have received an error while taking a survey, what do I do?

We apologize for the inconvenience this has caused you.

Unfortunately, if you receive an error while taking a survey, the error cannot be corrected after you have already entered the survey. We test all of our links to ensure they are working properly and to confirm you as a panelist will be able to complete the survey too. Please check all of your browser, server, and other computer settings for future surveys.

If you receive an error message, you will have timed out from the survey and will not be able to access it again. The survey link cannot be resent and the survey cannot be reset.

What is a “Screen Out”?

For surveys where you receive a “screened out” message they do not count as fully completed surveys and accrue no rewards as the information is not used.

If you are “screened out” this means that you were determined to be outside the target group for the given survey. Rather than consuming your time on answers that cannot be used, the survey finishes early (normally within the first few questions).

This can happen from time to time even if you were originally selected to take part in a survey. However, the survey requires more specific information than what your profile can initially provide.

What does “Quota Full” mean?

For surveys that you receive a “quota full” message they do not count as completed surveys and accrue no rewards as the information is not used.

If you receive “quota full” the survey is normally full of respondents within the targeted range.

This can either be before the start of a survey, which is normally indicated as closed, or sometimes in the early part of a survey where certain criteria within the survey becomes filled (for example, within a certain age bracket).

This will vary at the rate any given survey is responded to and the overall amount of responses needed by different people to fill a quota. For this reason we encourage participants to answer at their soonest possible opportunity.

How do the surveys work?

Online surveys: You will receive an invitation to participate in the survey by email. The invitation email will contain a link to the survey and along with how long and how much rewards you may earn. The survey will start once you click on the link: You will be asked questions that you can answer with a simple click of the mouse or by entering text.

How do I get paid?

Completing a survey will generate cash reward points. Your rewards are added to your account at the completion of each survey unless otherwise stated. You must reach the minimum payout threshold of Ksh.1,200, as described on your account page, before requesting your MPesa payout.

How do I withdraw my money?

Withdrawals are made to your mobile money account. You are to update this on your profile before ordering a payout. Also remember to update your profile if this changes.

MPesa/Airtelmoney is a money transferring system that allows users to transfer money directly using their mobile phones. The telephone number associated with your panel account must correspond with your MPesa/Airtelmoney number so your money is not sent to the wrong individual. Normally all phone lines are registered for these services by default when you buy them. Still, if you do not have an MPesa/Airtelmoney account, it is very easy to set one up. Just visit your nearest local agent with your phone and national Identification Card.

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Once you have earned enough cash for a payout, you are able to cash them out using your MPesa account.  Once you have logged into your profile, select “Redeem Rewards”. Here you are able to view your rewards.

Please note that all payouts must be done within the allotted increments. Points equaling monies less than the set payout limit will not be processed.

Please note Safaricom/Airtel charges some handling fee for transferring money to your mobile account.

Why do I still have money in my account after I’ve cashed out to PayPal?

As stated, there is a minimum payment threshold to withdraw money from your account. There is also a maximum payment limit. The maximum payment limit determines at what increments you are able to redeem your rewards.

Why is there a negative in my account?

Please keep in mind that Sample House reserves the right to deny incentives, remove panelists and deny service to anyone. All invitations are sent based on a proprietary sampling algorithm. Such algorithm will not favor any individual respondent over another.

Negative incentives can occur when someone completed a survey in a manner deemed inappropriate (bad or untruthful).  We will not share with you which questions proved to be problematic for our clients.  Below are some ways clients define “bad” or “untruthful” responses

  • Survey Speeding

Every survey executed has an estimated time to complete. If you complete a survey in a time frame that does not fall within the range that is acceptable you will not qualify for the survey, receive an incentive and may be terminated from the panel.

  • Inconsistent or Inaccurate Answers

If you provide answers that are not accurate and or inconsistent in any manner whatsoever you will not qualify for the survey, receive an incentive and may be terminated from the panel.

  • Red Herring Questions

Clients, at times, will put questions in the survey multiple times or demand that you choose a specific answer to ensure you are being truthful and/or reading the entire survey question. If our client should find that your responses are unacceptable as per the red herring directive you will not qualify for the survey, receive an incentive and may be terminated from the panel.

  • Open End Questions

At times clients will have a section within a survey that requests respondents to fill in their answers by writing them in, rather than selecting an answer from a set of pre-identified responses. If a response in Open Ended question is considered to contain language that is inappropriate, non-sensible, or not fitting for the question you will not qualify for the survey, receive an incentive and may be terminated from the panel.